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Presentation
Presentation
Course on management of an IT organization, focusing from a practical perspective on the most important aspects of the management of IT teams and organizations.
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Class from course
Class from course
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Degree | Semesters | ECTS
Degree | Semesters | ECTS
Master Degree | Semestral | 7
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Year | Nature | Language
Year | Nature | Language
2 | Mandatory | Português
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Code
Code
ULHT457-8341
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Prerequisites and corequisites
Prerequisites and corequisites
Not applicable
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Professional Internship
Professional Internship
Não
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Syllabus
Syllabus
1. Introduction - Scope of Technologies and Information Systems Management 2. Characterization of Enterprise Technologies and Information Systems - Organization structure - Applications and technoloies - Infrastructures 3. Operational Management - Organization and responsabilities of teams - Financial management of projects, portfolios and teams - Operational management KPIs - Productivity and function points - Lean management of IT teams 4. Transversal management - Demand management and relationship management - Portfolio management - Architecture - Risk - Supplier and procurement management - Processes and quality - Human resources 5. Top-level management - Strategic planning - Annual budget and budget control - KPIs and enterprise alignment - Internal and external communication
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Objectives
Objectives
Students will learn the materials and outstanding practices in managing an IT organization. Students should be able to understand the responsibilities, challenges, practices and skills of an IT organization from the point of view of teams, middle management and the Director of Informatics. This knowledge allows students an overall understanding of the IT organization where they work or may work in the future, or the IT organization of their business customers, improving their ability to enter and progress in the labor market.
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Teaching methodologies and assessment
Teaching methodologies and assessment
On a weekly basis, students are faced with problems that they have to investigate and present a work that is discussed in the next class.
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References
References
Lane, Dean. The Chief Information Officer's Body of Knowledge. People, Processes and Technology. John Wiley & Sons, Inc. 2011. Desmet, Driek; Löffler, Markus; Weinberg, Allen. Modernizing IT for a digital era. Mckinsey & Company, September 2016. Symons, Craig. How IT Must Shape And Manage Demand. Forrester. June 2006. Staats, Bradley; Upton, David. Lean Knowledge Work. Harvard Business Review. October 2011.
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Office Hours
Office Hours
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Mobility
Mobility
No
