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Presentation
Presentation
From the perspective of the Human Resources Manager, a deep understanding of human behavior when in a group and in a team is essential. In this CU, Group Dynamics and Conflict Management are approached with a double focus: theoretical and practical.
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Class from course
Class from course
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Degree | Semesters | ECTS
Degree | Semesters | ECTS
Bachelor | Semestral | 5
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Year | Nature | Language
Year | Nature | Language
2 | Mandatory | Português
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Code
Code
ULP619-11062
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Prerequisites and corequisites
Prerequisites and corequisites
Not applicable
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Professional Internship
Professional Internship
Não
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Syllabus
Syllabus
1 - Group: definition; types of groups; variables that influence the effectiveness of the groups; decision-making techniques in groups; teams; process of teambuilding. 2 - Conflict: definition; types of conflicts; levels of conflict; conflict management; positive and negative effects of the conflict. 3 - Negotiation: definition; processes; types and stages of negotiation; effective negotiation; strategies and business tactics; the influence of individual characteristics.
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Objectives
Objectives
At the end of the semester, students should achieve the following objectives / skills: 1 - Understand the concept of group and how groups operate and distinguish between teams and groups. 2 - Understand the concept of conflict and how it can develop and be managed. 3 - Analyze the existing types of negotiation and how it can contribute to the proper management of conflicts.
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Teaching methodologies and assessment
Teaching methodologies and assessment
Case studies. Problem solving. Application of theory to real cases. Group dynamics.
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References
References
Forsyth, D. R. (2014). Group dynamics (6th ed.). Belmont, CA: Wadsworth Cengage Learning. Costa, R. (2012), Equipas de alto rendimento: saber liderar equipas de trabalho, Lisboa: Editora RH. Cunha, P. & Leitão, S. (2011), Manual de Gestão Construtiva de Conflitos, Porto: Ed. Fernando Pessoa. Falide, I. (2010), Manual do facilitador para dinâmicas de grupo, Campinas: Papirus editora. Ferreira, J. M. & Neves, J. & Caetano, A. (2011), Manual de psicossociologia das organizações, Lisboa: Editora Escolar. Forsyth. D. R. (2018), Group Dynamics, 7th edition, Belmont, CA: Cengage Learning. Jaca, M. & Díaz, M. (2005), Gestión del conflicto, negociación y mediación, Madrid: Pirámide. Monteiro, I. & Sousa, F. (2010), Liderança de equipas na resolução de problemas complexos, Lisboa: Silabo. Moscovici, F. (2011), Desenvolvimento interpessoal: treinamento em grupo, Rio de Janeiro: José Olympio.
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Office Hours
Office Hours
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Mobility
Mobility
No
