Class Productivity and Quality at Work

It intends to relate the productivity of employees to the implementation of quality management systems within the scope of Human Resources.

Not applicable

I - Quality and productivity Quality and labor productivity: models and theories. Quality management and productivity management. The impact of quality on productivity. The internal and external visions of the company. The fundamental concept of customer value. The value to the workers. Create value for all parties involved. II - Productivity management Concepts and dynamical cycle. Indicators of productivity. Model of Sumanth. Productivity and optimization. Factors that affect productivity. The organization and remuneration of work. Productivity and human development. The new productivity gains (new forms of organization and work, networks, automation and outsourcing of ICTs). III - Quality management Concepts, evolution and philosophies. Leadership and quality. The process approach. The optimization of processes. The PDCA cycle. Introduction to quality tools. From ISO 9000 to TQM. Integrated management models. Required to audit. Quality costs.

Problem-Based Learning (PBL): Students are presented with challenging, real-world problems, where they must work in groups to investigate, analyze, and solve the posed questions. This methodology encourages critical thinking, collaboration and the search for solutions. Cooperative Learning: Students work in small groups to solve problems or complete assignments. This methodology encourages cooperation, communication and the development of social skills, while promoting peer learning. Concept and Mind Maps: Students create diagrams that visually represent the structure and relationships between the concepts being studied. This approach helps organize information, making it easier to understand and memorize. Case Studies: Students analyze real and complex situations, seeking to identify problems, solutions and possible developments. This methodology encourages critical thinking, decision-making and the application of theoretical knowledge in practical contexts.

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