Meeting Quality, Processes and Organizational Excellence

The indicators of productivity and levels of competitiveness of organizations depend on various factors, among which include their ability to create value for their customers through the quality of goods and services they provide, as well as the adoption of management practices that promote the formalization, management, and continuous improvement of their operational and support processes.

On the 8th of March, APQ - Portuguese Association for Quality and Universidade Lusófona will host an event discussing a range of topics related to Quality and Organizational Excellence. The intervention of Professor Paulo Sampaio, Vice-President of APQ and lecturer at the University of Minho, will highlight the importance of Quality in Organizations and how it can be crucial for students and their integration into the labor market.

The event will also provide a practical perspective with the illustration of projects developed within the automotive, metalworking, and food industries, as well as in the retail sector, along with a dynamic session featuring the presence of Holmes Place, demonstrating how sports practice promotes quality of life. It includes participation from the Quality Directorate of Universidade Lusófona, as well as representatives from some of its Organic Units, namely: Faculty of Engineering, Faculty of Physical Education and Sports, and the School of Communication, Architecture, Arts, and Information Technologies, the latter through the European University project - FILMEU.

Program

10h30 AM – Opening Session

• Luis Cláudio Ribeiro, Vice-Rector of Universidade Lusófona

10h45 AM – APQ Roadshow: The Importance of Quality in Organizations

• Paulo Sampaio, Vice-President of the Portuguese Association for Quality

11h30 AM – Quality and Excellence in Organizational Processes: Practical Cases

• Pedro Alexandre Marques, Professor at Universidade Lusófona

12h00 PM – Quality in Higher Education: Universidade Lusófona

• Célia Pires, Quality Assurance Director
• Moderator: Cristina Guerra, Director of FE Pedro Matias, FILMEU - European University for Film and Media Arts

12h00 PM – Sports and Quality of Life

• Jorge Proença, Director of FEFD
• Mariana Almeida, Holmes Place

1h00 PM – Closing

Main Speakers

• Luis Cláudio Ribeiro, Vice-Rector of Universidade Lusófona
• Paulo Sampaio, Vice-President of the Portuguese Association for Quality
• Pedro Alexandre Marques, Professor at Universidade Lusófona
• Célia Pires, Quality Assurance Director
• Cristina Guerra, Director of FE
• Pedro Matias, FILMEU - European University for Film and Media Arts
• Jorge Proença, Director of FEFD Mariana Almeida, Holmes Place