Class Communication and Interpersonal Relations

Theoretical-practical classes with exposure of the syllabus using audiovisual media and printed documented information (when justified). Filling in worksheets or behavioral surveys that are analyzed by students and discussed during classes, seeking to reinforce the importance of communication with peers, and in hierarchy. Basic notions of communication styles, specific skills in the art of communication, both as professional and non-professional in the market, which wants to be increasingly competitive and innovative. Basic notions of behavioral skills, valued in understanding and cooperation, among them; leadership skills, self-motivation, teamwork and creativity. Basic notions for interpersonal communication, fundamental for the success of leaders, professionals, teams and companies, in general, that avoid conflicts generated by failures and misinterpretation, something that is recurrent in corporate media.

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1. Communication and interpersonal relationships 2. Communication Concept, Characteristics and Functions 3. Obstacles to communication 4. Verbal and non-verbal communication 5. Strategies for effective communication 6. Organizational communication 7. Formal communication 8. Informal Communication 9. Importance of communication in organizations 10. Impact of communication on internal customers 11. The differences between management and leadership 12. Rules for the performance of a great manager 13. The important characteristics for good leadership 14. Leadership styles 15. Benefits and obstacles of teamwork 16. Motivation of a team

The UC uses innovative methodologies that combine theory and practice, promoting active, student-centered learning. The use of real clinical case studies allows the concepts of communication and leadership to be applied in authentic situations, promoting decision making. Simulations of interactions between professionals and clients are used to develop assertive and empathetic communication skills. Behavioral assessment tools such as DISC and MBTI are integrated into practical activities to assess profiles and improve team cooperation. Collaborative learning is reinforced by group work and guided discussions, encouraging problem solving and conflict management in clinical and organizational settings.

· Adler, Ronald B. , Proctor, Russell F. - Communication Matters . 2.ª Edição. Nova Iorque: McGraw-Hill, 2013. 480 páginas. ISBN: 9780073406776. · Hargie, Owen. - Skilled Interpersonal Communication: Research, Theory and Practice . 6.ª Edição. Londres: Routledge, 2016. 600 páginas. ISBN: 9781138775853. · Goleman, Daniel. - Emotional Intelligence: Why It Can Matter More Than IQ . 10.ª Edição. Nova Iorque: Bantam Books, 2005. 384 páginas. ISBN: 9780553383713. · Rosenberg, Marshall B. - Nonviolent Communication: A Language of Life . 3.ª Edição. Encinitas: PuddleDancer Press, 2015. 280 páginas. ISBN: 9781892005281. · Yukl, Gary A. - Leadership in Organizations . 8.ª Edição. Boston: Pearson, 2013. 624 páginas. ISBN: 9780132771863.