Class Gestão do Conhecimento, Melhores Práticas e Lições Aprendidas

The objective of the UC is to empower students with the essential knowledge to understand the concepts of knowledge management and lessons learned, understanding their importance, and being able to implement the models in organizations, especially in Civil Protection. In this way, it develops the following specific skills:
1. Train to understand the concepts of knowledge management and lessons learned, and the process of creating and transferring knowledge;
2. Enable to understand the importance of knowledge management and lessons learned as critical and strategic resources for decision makers in organizations in supporting decision-making;
3. Train to operationalize knowledge management models (structures, processes and tools) and lessons learned, both for operational activity and for daily routine.
4. Train to develop and implement knowledge management models and lessons learned in the context of Civil Protection.

S1: Concept of knowledge and knowledge creation;
S2: The theories of action and organizational learning;
S3: The theory of the knowledge-creating organization and the process of knowledge creation;
S4: The knowledge transfer process;
S5: Conceptual model of knowledge transfer;
S6: Information aggregator tools: Business Intelligence and dashboards;
S7: Concept of “Lesson Learned” as a capability, its process and structure;
S8: Management and processing of observations and identified lessons – analysis techniques;
CP9: Tools to support the transformation of an identified lesson into a learned lesson;
S10: Disseminate lessons learned and share information;
S11: Leadership participation in the lessons learned process;
S12: Elaboration of knowledge management models and lessons learned in the context of civil protection,

Classes are theoretical-practical, using the following teaching methods:
- The theoretical frameworks of reference are presented in the theoretical components;
- In the practical components, there will be guided discussion, case studies, problem solving and practical exercises, and analysis of scientific articles, with the aim of consolidating doctrinal knowledge and knowing the reality of organizations.
Final assessment: Critical review and individual presentation of a scientific article (20%) and evaluation of an Individual/Group Research Work in the form of a scientific article (80%) (written part: 70%; presentation and debate: 30%).

Martins, J. (2010). Gestão do Conhecimento – Criação e transferência de conhecimento (1^a Ed.). Lisboa: Edições Sílabo.

Akhavan, P., & Philsophian, M. (2018). How to increase Knowledge Management maturity level? An empirical study in a non-profit organization. Journal of Knowledge Management, 16(3), 44–53.

Dyson, T. (2019). The military as a learning organisation: Establishing the fundamentals of best-practice in lessons-learned. Defence Studies, 19(2), 107–129.

Lukosevicius, A. (2018). Best practices in project management office deployment in the public sector: The case of Rio de Janeiro Municipality. Iberoamerican Journal of Project Management, 9(2), 1–25.

Pérez-Salazar, M., et.al. (2019). Processes and measurement of knowledge management in supply chains: An integrative systematic literature review. International Journal of Production Research, 57(7), 2136–2159.

Exército Português (2012). Publicação Doutrinária do Exército PDE 0-32-00 Lições Aprendidas.