Class Gestão de Crises Organizacionais

It develops in students an awareness of the concepts and objectives of crisis management, in general in organizations, and in particular in the civil protection sector.

S1: Concept of organizational crisis;

S2: Organizational crisis management: Stages of crisis management;

S3: Crisis management team;

S4: Information management and decision-making in the context of organizational crisis;

S5: Crisis communication;

S6: Doctrine, plans and crisis manuals in organizations.

Classes are theoretical-practical. In the theoretical parts, the concepts, principles and theories essential to crisis management are presented. In the practical parts, the debate is promoted on case studies that illustrate the matter dealt with in the theoretical classes, the reality of organizations, as well as the individual works that will be later presented and debated are oriented. Still, in the practical parts, students are presented with case studies in a national and international context for the identification and development of skills associated with crisis management.
The evaluation of students is carried out in accordance with the university's evaluation regulation and, with the following evaluation moments: Continuous Evaluation (presence in classes, participation in classes and presentation of individual works) (30%); a Final Group Work [written (40%) and presented in class (30%)].

Barton, L. (2007). Crisis leadership now: A real-world guide to preparing for threats, adisaster, sabotage, and scandal. New York: McGraw-Hill.

Bernstein, J. (2011). Manager´s guide to crisis management. McGraw-Hill.

Dezenhall, E., & Weber, J. (20011). Damage control (Revised & Updated): The essential lessons of crisis management. USA: Portfolio.

Harvard Business Essentials (2004). Crisis management: Master the skills to prevent disaster. Boston: Havard Business Press.

Hopkin, P. (2014). Fundamentals management: Understanding, evaluating and implementing effective risk management (5^th Ed.). New York: Kogan Page.

Smith, D., & Elliot, D. (2006). Crisis management. Londres: Routledge.

Vanvactor, J. (2015). Crisis management: A leadership perspective. Virginia: Nova Science Publishers.

Well, A., & Rodrigues, C. (2003). Commercial aviation safety (4^th Ed.). New York: McGraw.